CAN I FIND OUT THE STATUS OF MY ORDER?
Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email. You can also track your order from our website. The link is given below
https://ordinarypakistan.com/pages/track-your-order
CAN I CANCEL MY ORDER?
Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled
IS MY PERSONAL INFORMATION CONFIDENTIAL?
Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order online.
HOW TO BUY?
You just have to follow these steps:
- Select a product and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
- If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Place Order."
- Once you’ve entered your information, check that it’s correct and click "Continue to Shipping"
- Select a payment method i.e. COD or Paid through Credit card.
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the product showing details and the back of the product.
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product.
Click on “Complete order” to check out.
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons, if applicable.
WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons:
- The card may be expired: check that your card is not past its expiry date.
- You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
CAN I PAY IN THE STORE WHEN I RECEIVE THE ORDER?
The payment must be made through COD or online to finalize the order, and it is not possible to pay in the store when you receive it. However, you have the option to try on the items in the store when you pick up your order and return or exchange any items you are not happy with.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box or at Outfitters store of your choice.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.
HOW MUCH IS SHIPPING COST?
FLAT Shipping 199 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper
ORDER CANCELLATION
For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer's request any time before they are processed, Outfitters may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.
EXCHANGES:
CAN I EXCHANGE MY ITEMS?
All products purchased from can be exchange within 07 days of purchase only if
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 3 days of delivery by writing to ordinarypakistan.com, in case you want to raise a dispute. we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at ordinarypakistan.com, within 14 days of purchase before any claims can be processed.
- There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- Fragrances and accessories can only be exchanged if delivered damaged.
RETURNS:
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
Exception And Special Conditions:
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via Coupon or refund in your account.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. Reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No.
HOW CAN I USE A DISCOUNT CODE?
Discount codes are entered just before completing payment and finalizing the order.
When you are at the payment stage, enter the code we sent you in the "Gift Card or Discount Code" field during step "3.Payment" and click Apply. You will then be able to see the discount reflected in the final purchase amount.
Don't forget that promotional codes have expiry dates, they are valid exclusively for one use on the online store.
IF I HAVE A CODE, IS THE DISCOUNT APPLIED AUTOMATICALLY?
Once you enter the code in the field "Discount code" and click on Apply only then you will see the discount reflected in the final purchase amount.
CAN I MODIFY THE DELIVERY METHOD OR STORE FOR MY ORDER?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.